Helpdesk

Our helpdesk API allows you to request help related to technical issues on the platform.

Send helpdesk

To send helpdesk on your integration. Below is an example using cURL:


    const myHeaders = new Headers();
    myHeaders.append("token", "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXV
    CJ9.eyJyb2xlaWQiOiI2NDEiLCJ1c2VySWQiOiJm
    NDdiY2VjNy1iYjJhLTRhNmUtYTBhZC04MjJjZTQxZGZkNTMiLCJpYXQiOj
    E3MDk5MTY2NzYsImV4cCI6MTcxMDAwMzA3Nn0.WVDALnt0gs5x-DSfaCfY
    C_8cFQRZGxOexqQGr7fU1dU");
    myHeaders.append("Content-Type", "application/json");
    
    const raw = JSON.stringify({
      "helpdesk_id": "23452",
      "message": "sending suppport"
    });
    
    const requestOptions = {
      method: "POST",
      headers: myHeaders,
      body: raw,
      redirect: "follow"
    };
    
    fetch("https://api.switch.tulupay.com/helpdesk/reply",
     requestOptions)
      .then((response) => response.text())
      .then((result) => console.log(result))
      .catch((error) => console.error(error));
      

Request details

  • Endpoint:`https://api.switch.tulupay.com/helpdesk/reply`
  • Method:`POST`
  • Headers:
  • Content-Type:`application/json`
  • Authorization:`token`
  • Response details

    A successful response will contain a JSON object with helpdesk details. Here's a simplified example:

    
        {
            "statusCode": "00",
            "status": "success",
            "message": "Message sent successfully.",
            "data": {
                "help_id": "21510cdb-2898-436e-96a4-167196ffcc3f",
                "ticket_id": null
            },
            "datetime": "2024-03-08T16:57:07.000Z"
        }
        

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